Operations management for Amazon-to-Amazon sellers
Manage orders, two-stage shipping, accounting and returns in a single system. DropPanel integrates with your Amazon account and imports orders, tracking numbers and returns automatically. The profitability of every sale is calculated at the exchange rate on the date of sale.
01 How it works
Amazon-to-Amazon shipments move in two stages: first within the US to your warehouse, then internationally to the customer. DropPanel tracks each of the six stages separately and alerts you when action is required.
The order is imported from Amazon; the carrier is identified from the tracking number.
Packages awaiting dispatch are listed with their waiting times.
Packages with the same issue are grouped for joint handling.
A status report for a stalled package, prepared in one step.
Notifications state the required action, not just the event.
"Delivered" is set only upon delivery to the customer.
With your Amazon account connected, every new order is recorded in Sales and added to shipment tracking automatically, even while the panel is closed. When you enter the Amazon Dispatch tracking number, the carrier is identified automatically. Historical records can be imported from a spreadsheet; rows that cannot be read are reported rather than skipped.
Arrival at the warehouse is recorded, but the order is not marked “Delivered” until it reaches the customer. Packages awaiting dispatch are collected in the Warehouse Turnover list, and extended waits trigger a warning.
Events arrive from a network of 1,600+ carriers, and customs terms are explained alongside the events that reference them. The tracking number you enter on Amazon is recorded in the Customer Delivery stage automatically and updated if it changes on Amazon. Packages that share an issue are grouped under Bulk Actions.
Packages held at customs for an extended period are listed under Customs Risk. The AI Status Report is structured as Status, Assessment and Action; it identifies the likely cause of a delay and can set a reminder when needed.
When the carrier’s estimated delivery date exceeds your deadline, Deadline risk flags it days in advance and creates a notification, so you can address delays that could affect your account health before the customer reaches out.
Each sale is recorded at the exchange rate on the date of sale and finalized upon delivery. For returns, the cost is itemized: return shipping, outbound shipping and, if the item is not returned to Amazon, the item cost. For customer messages, a draft reply is prepared in the customer’s language.
02 Features
DropPanel is not a listing or repricing tool. It manages everything after the sale: shipments, profitability, returns, customer communication and notifications.
Borders for 236+ countries with state- and city-level positioning. The last known location of each package is marked, along with its precision (city / state / country).
Nine metrics, each available as a one-click filter. A six-stage flow on every card, with the full event history in the detail panel.
Profit for every sale is calculated at the exchange rate on the date of sale, across 154 currencies. Amazon orders are imported into Sales automatically, with fees taken from Amazon’s own records. Monthly reports, expenses and product analysis can be exported to a spreadsheet.
The cost of every return, itemized. Amazon returns are imported automatically, the tracking number is read from the return label barcode, and pending refunds are prioritized by age.
Paste a customer message to identify its topic and urgency; a draft reply is prepared in the customer’s language, with your language shown underneath.
Connect your account once: orders are imported into Sales, tracking numbers into shipment tracking and returns into Returns Management automatically, even while the panel is closed.
Separate books for each store under one account. Switch between stores in one click and compare their profitability side by side.
Excel, Numbers and CSV files are supported, including tables downloaded from Google Sheets. Merged cells, repeated headers, English or Turkish column names and notation such as “4.49E+1” are read correctly; unreadable rows are reported, not dropped. Column mapping is applied only with your approval.
03 Artificial intelligence
Ten AI features built into the panel, from term explanation to expense classification and from status reports to message prioritization. Each is available on the relevant screen, in a single step.
The package has been in customs in Mississauga, ON, for 2 days. Day 4 of stage two; the carrier’s last event is “Held at customs.”
Same event for 2 days; day 4 of stage two with 3 days to the deadline — delay risk is medium. The carrier gave no reason; the most likely one is a missing declaration or invoice.
Confirm with your warehouse that the commercial invoice reached the carrier. If there is no movement tomorrow, tell the customer before they ask.
Set a reminder for tomorrow04 Data safety
Data loss is an unacceptable risk in operations software. DropPanel stores your data across six independent layers, each tested against real failure scenarios.
Every change is recorded in a history on your device, so you can restore any earlier version.
Immutable versions; a faulty device or update cannot affect the backup history.
Changes that sharply reduce your record count are stopped on the server and are not applied without your approval.
Data that has not been written to the cloud is never shown as saved. Errors are reported on the status indicator, not hidden.
Device and cloud records are compared regularly, and any discrepancies are made visible.
Automatic backups to a folder of your choice (desktop Chrome or Edge). Choosing a OneDrive or Google Drive folder keeps a copy with a second provider as well.
For a single record to be lost, all of the following would have to occur at the same time
All of this would also have to go undetected by sync monitoring, server-side protection and reconciliation checks. A single failure, such as a device fault, a faulty update or an accidental bulk deletion, affects only one link in this chain; the record remains intact in the other five locations.
05 Pricing
A “shipment” is a new order created in a given month. All features, including AI, are available on every plan, with unlimited stores. Try the Professional plan free for 14 days — no card required.
06 Frequently asked questions
For questions not covered here, contact us at support@droppanel.net.
You can start using DropPanel within minutes of creating your account. Once your Amazon account is connected, new orders are imported automatically, and you can optionally import the last 30 days of orders. Historical sales in a spreadsheet can be uploaded directly; columns are recognized automatically, and you are asked to confirm any that are not. There is no setup fee and no training required.
Yes. Excel, Numbers and CSV files are supported; for Google Sheets, use File › Download and upload the file. Merged cells, repeated headers, English or Turkish column names, quarter labels and scientific notation are handled. If a layout cannot be resolved automatically, the AI proposes a column mapping; nothing is imported without your approval, and unreadable rows are reported.
On servers in Europe, with each account able to access only its own data. For a single record to be lost, six independent layers would have to fail at once: the record on your device, its local history, the live record on the server, the immutable cloud backups, the reconciliation check and the copy on your own disk. Cloud backups cannot be overwritten or deleted, so a faulty update or an accidental bulk deletion cannot remove your history. If your record count drops suddenly, the server stops the change and asks for your confirmation; you can restore any stored version from Settings.
Yes. Each store keeps its shipments, accounting and returns in separate books, and you can switch between them from the logo menu. Settings › Stores shows shipments, open items, revenue and profit side by side. There is no limit on the number of stores on any plan.
Go to Settings › Integrations and select “Connect Amazon.” Access is granted on Amazon’s own consent screen; your Amazon password is never shared with us. Once connected, new orders are imported into Sales and shipment tracking, and returns into Returns Management, automatically, even while the panel is closed. Buyer personal data such as names and addresses is not requested, processed or stored. You can disconnect at any time; sales already imported are retained.
No. AI features are included in every plan at no extra charge. Only the data required for each task is sent to the model; in most features, order numbers, customer names and amounts are never sent.
You can try the Professional plan free for 14 days — no card required. When the trial ends, select a plan to continue; your data remains unchanged. Billing is monthly by card, and you can change plans or cancel from Settings › Subscription.
Manage shipments, profitability, returns and customer communication from a single screen. Setup takes minutes: connect your Amazon account and import your existing spreadsheets.
Enterprise
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