Terms of Service

Effective date: 27 August 2026 · Version 1.1

These Terms of Service (the "Agreement") govern the legal relationship between DropPanel (the "Service") and the natural or legal person using the Service (the "User"). Creating an account at app.droppanel.net or using the Service constitutes acceptance of this Agreement. If these terms are not accepted, the Service must not be used.

1. Subject matter and scope

The Service is a web application providing shipment tracking, maintenance of accounting records, returns management, functions assisting with the handling of customer messages, and notification delivery for Amazon sellers. The Service is directed at businesses engaged in commercial activity; the User confirms that the account is used in the course of that commercial activity.

The Privacy Policy forms an integral part of this Agreement.

DropPanel is an independent product and has no partnership, affiliation or endorsement relationship with Amazon.com, Inc. or its affiliates. Amazon and related marks belong to their respective owners.

2. Account and User obligations

• The User is obliged to provide accurate, current and complete information when creating an account.
• Maintaining the confidentiality of account credentials and all activity carried out through the account are the User's responsibility. Any suspicion of unauthorised access must be reported to DropPanel without delay.
• The User must be at least eighteen years of age to open an account.
• The User is obliged to comply with applicable legislation and with Amazon's seller policies when using the Service.

3. Plans, fees and payment

• Plans and fees are published at droppanel.net. Plans are differentiated by the monthly shipment allowance; a "shipment" means a new order opened in the panel within the relevant calendar month.
• Payment instrument details are not entered into the panel; payment and invoicing are arranged through the support channel following the opening of the account.
• Where the monthly allowance is exhausted, the opening of new orders may be suspended in accordance with the limits of the purchased plan. This does not affect the User's access to existing data.
• Changes to fees are announced in advance and do not take effect before the end of the current billing period.

4. Ownership of User data

• All business data entered into the panel remains the property of the User. The User grants DropPanel a non-exclusive right to process such data solely for the purpose of delivering the Service.
• Where the User enters data belonging to third parties, the User represents and warrants that it holds the necessary authority and lawful basis for such processing and that the obligation to inform the relevant individuals rests with the User.
• The User may export their data at any time from the Settings section.

5. Third-party data and limits of accuracy

• Shipment status, location and estimated delivery information is obtained from carriers and tracking services. The accuracy and timeliness of such information depends on its source. DropPanel relays the information as received and does not supplement unknown data; it cannot, however, be held liable for errors, omissions or delays originating from carriers.
• Exchange rate information is obtained from published sources, is provided for information purposes only and does not substitute for official accounting records.
• Where the User connects an Amazon account, the connection is established through Amazon's official interface with the User's authorisation, which may be revoked at any time.

6. Nature of artificial intelligence output

• The artificial intelligence functions within the Service generate output of a suggestive nature only; they do not alter any record automatically and do not carry out any transaction on their own.
• Such output does not constitute financial, legal or tax advice. Final decisions regarding returns, customer replies and monetary amounts rest with the User, who is responsible for reviewing content before it is sent or applied.

7. Acceptable use

The User agrees to refrain from the following:

• using the Service for any unlawful purpose or in a manner that infringes the rights of third parties;
• attempting to circumvent the security measures of the Service or to access data belonging to other accounts;
• sending automated or excessive requests in a manner that impairs the operation of the Service;
• sharing or reselling the account to third parties in order to circumvent plan limits;
• uploading malicious software or unlawful content to the Service.

8. Data security and backups

• DropPanel applies multi-layered measures to protect data: on-device record history, versioned server backups, a server-side control that halts sudden data loss, and regular consistency checks.
• In addition to these measures, the User is advised to make use of the backup-to-own-disk function in the Settings section. No system can guarantee absolute security or uninterrupted availability.

9. Continuity of the Service and changes

• DropPanel exercises reasonable efforts to provide the Service without interruption. Temporary interruptions may occur due to maintenance, updates or infrastructure issues beyond its control. Planned maintenance is announced in advance where practicable.
• Functions may be added to, modified within or removed from the Service. Changes that materially affect use are announced a reasonable time in advance.

10. Suspension and termination

• In the event of a material breach of this Agreement, DropPanel may suspend or close the account after notifying the User. In cases of serious breach, such as security attacks or unlawful use, the right to suspend or terminate immediately without prior notice is reserved.
• The User may close the account at any time. Exporting data prior to closure is recommended; following closure, data is deleted in accordance with the retention rules set out in the Privacy Policy.
• Should the Service be discontinued in its entirety, prior notice will be given together with a reasonable period allowing the User to export their data.

11. Limitation of liability

• The Service is provided on an "as is" basis. To the maximum extent permitted by law, no liability is accepted for loss of profit, loss of reputation, loss of data or indirect damages.
• DropPanel's aggregate liability is in all cases limited to the amounts actually paid by the User for the Service during the twelve (12) months preceding the event giving rise to the claim.
• Liability arising from intent or gross negligence, and any liability that may not be limited under mandatory rules of law, fall outside the scope of this section.
• Consequences arising within the User's Amazon account (including warnings, suspension or payment holds) stem from the relationship between the User and Amazon; DropPanel cannot be held liable for such consequences.

12. Indemnity

The User agrees to hold DropPanel harmless from third-party claims arising out of the User's use of the Service in breach of this Agreement, of applicable legislation or of third-party rights, or out of the unlawful entry of data into the panel, and to compensate the direct damages incurred by DropPanel as a result.

13. Intellectual property

The software, design, trade marks and content relating to the Service belong to DropPanel and are protected by applicable law. The User is granted a non-exclusive, non-transferable right to use the Service in accordance with this Agreement. The User's own data falls outside the scope of this section.

14. Force majeure

Natural disasters, war, epidemics, cyber attacks, decisions of public authorities, interruptions in electricity or communications infrastructure, and circumstances originating from service providers that lie beyond the reasonable control of the parties constitute force majeure. Failure to perform obligations during a force majeure event does not constitute default.

15. Assignment and transfer

The User may not assign its rights and obligations under this Agreement to third parties without DropPanel's written consent. DropPanel may assign this Agreement in the event of a transfer of the business, a merger or a reorganisation, provided that the same level of protection is maintained.

16. Notices

Notices between the parties are given via the email address registered on the User's account and via support@droppanel.net. In-app announcements likewise constitute valid notice. The User is obliged to keep the registered email address up to date.

17. Severability and waiver

Should any provision of this Agreement be held invalid or unenforceable, the validity of the remaining provisions is unaffected, and the invalid provision shall be deemed replaced by a valid provision closest to the intention of the parties. A failure by DropPanel to exercise any right under this Agreement does not constitute a waiver of that right.

18. Entire agreement and amendments

This Agreement together with the Privacy Policy constitutes the entire relationship between the parties. DropPanel may update this Agreement; the current version is published on this page with its effective date and version number, and material changes are additionally announced within the application. Continued use of the Service following a change constitutes acceptance of the updated Agreement.

19. Governing law and jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. The courts and enforcement offices at DropPanel's place of business have jurisdiction over disputes arising out of this Agreement.

20. Contact

For any question or request relating to this Agreement: support@droppanel.net